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The RBI Express web based solution maps dealer topics of interest (i.e. questions, comments and requests) to the appropriate corporate department in the company structure
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Corporate accountability is enhanced through RBI’s advanced real-time reporting tools ensuring responses are timely.
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Corporate responses controlled and reviewed as required
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Dealer satisfaction and dealer responses are tracked.
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The topics and responses can be public or private.
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Full email, including PDA functionality, ensures that responders are aware of requests they are responsible for even if they are out of the office. (i.e. Field Staff)
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Follow up and accountability are enforced through color coded action alerts.
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